Your privacy, plainly explained.

1. Information We Collect

When you create an account, make a booking, or contact us, we collect information you provide directly, including your full name, phone number, email address, and gender (where applicable).

When you make a payment, our payment processor handles your card or bank transfer details directly — we do not store your full card number on our servers.

We automatically collect certain technical information when you visit our site, such as your device type, browser, and general usage patterns, to help us keep the site working properly.

2. How We Use Your Information

To process and manage your bookings, including the Vybez Ten Challenge, outdoor games, and event bookings.

To send booking confirmations, reminders, and receipts.

To respond to enquiries and provide customer support.

To improve our services and the experience of visiting Vybez Arcade.

To send you occasional updates about offers or events, only if you've opted in to receive them.

3. Who We Share Your Information With

We share limited information with trusted third parties who help us operate, including our payment processor (to process transactions) and any email or SMS service we use to send booking confirmations.

We do not sell your personal information to third parties.

We may disclose information if required by law or to protect the safety of our staff and customers.

4. Cookies

Our website may use cookies to remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings, though some features of the site may not work as intended without them.

5. How Long We Keep Your Information

We retain your account and booking information for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, or dispute-resolution needs.

You can request deletion of your account at any time — see 'Your Rights' below.

6. Your Rights

Under the Nigeria Data Protection Act (NDPA), you have the right to access the personal information we hold about you, request corrections to inaccurate information, request deletion of your data, and object to certain uses of your information.

To exercise any of these rights, contact us using the details at the bottom of this page.

7. Children's Information

Vybez Arcade welcomes visitors of all ages, including families with children. However, accounts and online bookings must be made by an adult (18+). We do not knowingly collect personal information directly from children through our website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.